Classico (hereinafter referred to as either "the Company," "we," "us," or "our") understands the importance of protecting personal information and manages customers' privacy and personal information with the utmost care to ensure that customers can use our services with peace of mind. 

By using our website, services, or placing an order, the customer agrees to the Privacy Policy, which states the purpose of use of the customer's information. Please read the following information carefully for your understanding.


The purposes for which we collect or use personal information are as follows:

  • To provide our products and services, including the shipment of products.
  • To create and analyze statistical data such as browsing history and purchase history of our products and services, and to conduct surveys and other studies in order to further develop and improve our products and services.
  • To reply to customer inquiries and to contact customers.
  • To provide information regarding after-sales service and the products and services handled by us.
  • For other purposes of use, which will be publicly declared at the time of acquisition of personal information, or for which notification will be given.


In addition to the purposes of use stated above, we will use pseudonymized information, including advertising and promotion based on browsing history and purchase history, creation and analysis of statistical data, and surveys and other studies, in order to further develop and improve our products and services.


    We will properly manage the personal information we receive from customers and will make the maximum effort to prevent information leakage, loss, or incorrect information. We have established internal rules for the management of personal information and have adopted practices to avoid unnecessary retention of personal information, encrypt communication pathways, and protect equipment handling personal data from unauthorized external access and other attacks. We will strive to ensure that all personnel handling personal information have a thorough understanding of proper management procedures. In addition, we have appointed a personal information manager and established a system to consult with outside experts when necessary. Pseudonymized information is separated from personal information and managed in the same manner as personal information in accordance with relevant laws and regulations.

    Provision or Consignment of Personal Information to a Third Party

    We will not provide personal information or consign its handling to a third party, without the consent of the customer, except in the following cases:

    • When required by law.
    • When using an external business agent to perform all or part of the work related to handling personal information Consignment to External Companies. In such cases, we will select a company that is capable of adequately protecting personal information and taking necessary measures to safeguard it, such as entering into a personal information protection agreement and supervising the company. The services consigned to external companies, or operated in collaboration with external companies with which we have entered into confidentiality agreements, include processing orders, shipping products, and sending emails.
    • When disclosure of the information is deemed necessary to protect the rights, property, or safety of us and our customers, consistent with the Membership Agreement. This includes exchanging information with fraud protection and credit risk companies.
    • When there is a particular need to improve public health or promote the sound development of children, and it is not feasible to obtain the consent of the individual concerned.
    • When it is necessary to cooperate with a national institution, a local government or an entity consigned to execute affairs prescribed by law, and obtaining the consent of the individual concerned is likely to impede the execution of those affairs. 

    We will not provide any personal information we receive from our customers to any third party other than our business partners. In particular, we will not disclose, rent, sell or engage in any similar activities with third parties such as list brokers or other similar companies.

    In addition, we may send flyers or samples from other companies as part of our services when delivering products, but we will never provide or disclose customers' personal information to such companies that provide catalogs, flyers, free samples, etc. to us. 

    Suppose it becomes necessary to provide personal information to a third party for which we have not obtained the customer's consent. In that case, we will ask for and obtain the customer's consent before providing the personal information.



    We will promptly respond to requests from customers for the disclosure, correction, addition, deletion, suspension of use, or erasure (hereinafter referred to as "disclosure and other requests") of their personal information (including records under Article 29, Paragraph 1 and Article 30, Paragraph 3 of the Act on the Protection of Personal Information).

    Please follow the procedures below for disclosure and other requests.

    - Please provide the information necessary to identify the applicable personal information and to confirm the individual's identity in the form of official identification, such as any of the following: driver's license, passport, health insurance card, copy of the certificate of residence (certificate of items stated in resident register), official copy of the family register (or part of the family register), certificate of alien registration, basic resident register card, or individual number card. For the certificate of residence (certificate of items stated in the resident register) or official copy of the family register (or part of the family register), please submit the original copy within six months of issuance.

    - A fee of 1,000 yen (excluding tax) per application for disclosure and other requests will be charged. In addition, for disclosure and other requests made from overseas, additional fees to cover the actual expenses will be charged.

    However, there may be cases in which the information cannot be legally disclosed under laws and regulations or in which necessary information for our basic operations cannot be deleted.

    Point of contact for inquiries regarding the handling of personal information

    Classico, Inc.

    Personal Information Inquiry Service Please use this form to contact us.

    Data Handling Business


    Park Side Six B1F.

    Akasaka 9-5-12 Minato,

    Tokyo, Japan

    Classico, Inc.

    representative director : Arata Ohwa


    We may notify customers or publicly announce that modifications to this Privacy Policy will be made when necessary.

    2022.04.01 Classico, Inc.

    2020.12.01. Classico, Inc.

    2008.12.24. Classico, Inc.

    2008.03.01. Classico

    Policy Statement on Cookies and Other Identifiers

    What are Cookies?

    Cookies are a mechanism to store browsing history, input data, and other data transmitted between the browser and server when using a web page as a file on the user's computer. The website provider can use cookie data to adjust the page content for different users during their next visit to the same page. If the user has enabled cookies in the browser settings, the website can retrieve cookie data from the user's browser. For privacy protection, browsers will only send cookies to the website server they belong to.

    About Cookie Settings

    • There are various settings related to the transmission of cookies, including "Allow all cookies," "Reject all cookies," or "Notify user when cookies are received," which you can choose from. The method to configure settings varies from browser to browser. Please refer to your browser's Help menu for settings related to cookies.
    • Please note that if you configure the settings to reject all cookies, you may be unable to use services that require authentication or be restricted from accessing various other services on the Internet.

    How We Use Cookies and Other Identifiers

    Our service uses cookies and other identifiers for the following purposes:

    • To enable us to provide services customized for each customer when using the website by referring to saved registration information
    • To deliver the most appropriate advertisements on other companies' websites based on customers' interests and usage of our service
    • To assess the traffic and number of users on our website
    • To ask customers to re-enter their passwords (re-authenticate) after a certain period of time has passed for security purposes

    In accordance with agreements with third parties to deliver advertisements for our service, our website may store and refer to cookies and other identifiers from our service via those third parties.

    Opting Out of Behavioral Targeting Ads:

    For an explanation of cookies used by companies providing behavioral targeting advertising to deliver ads that target specific behaviors and the procedure to disable cookies, please refer to the following providing company's website. If you wish to disable behavioral targeting advertising, please follow the procedure to disable it.

    Google: https://support.google.com/ads/answer/2662922

    Yahoo!: https://btoptout.yahoo.co.jp/optout/index.html

    Facebook: https://www.facebook.com/policy/cookies

    LINE: https://terms2.line.me/LINECareer_optout

    Criteo: http://www.criteo.com/jp/privacy/


    We may revise this "Cookies and Other Identifiers Policy Statement" as necessary by notifying you or by making a public announcement.

    2022.04.01 Classico, Inc.

    2020.10.01 Classico, Inc.

    2008.12.24 Classico, Inc.

    2008.03.01 Classico


    This company reserves the right to, as necessary, make changes to this privacy policy, in which event it will post a notification.
    2008.12.24 Classico, Inc.

    2022.04.01 Classico, Inc.